General terms and conditions

Only the German original of these general terms and condition of Aquspi Creation GmbH is legally binding. The English translation is provided for information purposes only and has no legal force. By accepting these general terms and conditions, you are automatically accepting the German original.

These general terms and conditions are applied to the transactions of Aquspi Creation GmbH web shop and the Visitors (Customer) of this website.


1. Contract conclusion

The products and prices in the Aquspi Creation GmbH web shop are deemed to constitute offers to the visitor. They apply, as long as the product is deliverable or producible in a reasonable time frame.

A contract shall be deemed concluded as soon the customer fills in their data and clicks the order button.

The customer is informed that the order placement was successful by receiving an automatically generated order placement conformation.

This confirmation is not a commitment that the product will be delivered. It solely notifies the customer that the placed order was received and a contract was therefore concluded under the conditions of deliverability and correct price quotation.

The customer accepts the general terms and conditions by clicking the general terms and conditions checkbox or by placing an order.


2. Prices

All prices are in CHF (Swiss Francs) and include value added tax (VAT) of 8.0%. Aquspi Creation GmbH reserves the right to change prices at any time. The prices stated in the web shop at the time of order placement apply. The shipping fees are not included in the product price and are added separately to the bill.


3. Payment conditions

The payment needs to take place prior to shipping. As soon as the payment receipt is confirmed the goods are shipped. If no payment is received after 7 days the order will be canceled automatically.

The following payment methods are available. Pre-payment, bill over E-Mail, or one of the electronic payments shown at the bottom of the site. (Master Card, Visa, Maestro, PayPal, Postcard).

Our payment provider is PayZen from Lyra Network GmbH, which complies with all legal requirements for payment providers.


4. Reservation of ownership

All ordered products remain property of Aquspi Creation GmbH until the payment is fully received.


5. Delivery

Aquspi Creation GmbH is currently shipping only in Switzerland. Shipping time is approximately 2 - 7 working days. For shipping, PostPac Economy is used. (3 - 4 working days)

The shipping fees are based on the current price list of the Swiss post service. Based on that Aquspi Creation GmbH is trying to keep the shipping fees as low as possible. Usually the shipping fee will be around CHF 7. The price for larger quantities will be adjusted. The effective costs are displayed to the customer at the order overview prior to confirming the order.

The shipping will be free if the cart value is exceeds CHF 100.-

In case that the shipment is rejected by the customer or not picked up and it is shipped back to us, the customer will be charged for all shipping costs.


6. Returning products

The customer can return all non-personalized products, purchased in the Aquspi Creation GmbH web shop. They can be returned within 7 days of receipt of the goods. The returning address is the address shown in the imprint.

A copy of the delivery note or the invoice should be added to the return shipping for matching the shipping to an order.

We want to improve our service, therefore a short note with the returning reason will be appreciated.

If the returned products show traces of usage, are damaged or not returned in the original package Aquspi Creation GmbH reserves the right to charge the customer fully. In such an event, shipping costs for the return of the products are at the expense and risk of the customer. Once the returned goods are received, in their original packaging and are not damaged, Aquspi Creation GmbH will refund the purchasing price less shipping fee.

Received goods that were damaged during shipping or if the wrong quantity of items was shipped, the customer needs to report this immediately, but no later than two days after receiving the merchandise. Reports received later will not be taken into consideration.

The damage can be reported by email and has to include the invoice number, description and a picture of the damage.


7.    Exclusion of liability

Aquspi Creation GmbH is not liable for indirect and/or consequential damage and subsequent damage or loss of profit, unrealized savings, or damage resulting in case of color variation, wrong product pictures, prices, descriptions or due to wrong, delayed or not fulfilled deliveries.


8. Data privacy protection

Aquspi Creation GmbH is committed to protect the customer’s privacy when handling and using personal data according to the Swiss data protection law. The privacy statement is an integral part of the general terms and conditions and can be found under the data privacy statement link. By accepting the general terms and conditions the customer is accepting as well the privacy statement.


9. Trademark

“Ich liäbäd Schwiiz™“, “Ich liäbäd Schwiiz”logo, “Linwa™”and “Linwa ”logo are trademarks of Aquspi Creation GmbH.